Welcome to IT Service Management System Certification Portal

About ITSMS & benefits of certification

Minimize risks, improve performance, save money and gain international recognition with ITSMS certification

Description 

ISO/IEC 20000 is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service.

ISO/IEC 20000 certification should not be confused with IT Infrastructure Library (ITIL). Although the ITIL describes best practices that can achieve the same level of service quality required by ISO/IEC 20000, ITIL certifications normally apply to individuals, while ISO/IEC 20000 enables the entire organisation to be certified.

Course details
• Cost-efficient, reliable and effective IT service management architecture
• Documentation of procedures
• Continuous improvement
• Avoidance of recurring errors and incidents through improved knowledge management
• Reduced costs caused by inefficiencies
• Objective, impartial evidence of the quality of your IT service
iCompliance Benefits & Role in Certification Journey Management

Ethical and accurate technology platform to facilitate certification. iCompliance protects clients from scammers, fakers and certificate selling mills offering “a piece of paper” with iCompliance improvement.

iCompliance is a technology platform which connect leading conformity assessment bodies (CAB) also known as certification companies or registration companies with clients seeking ISO certification for Systems, People, Processes and Products.

iCompliance is totally independent of certification process and acts as facilitator to connect Certification Companies with customers and provide complete certification journey till they select their desired certification body. As part of our obligation under ISO 17021, ISO 17024, & ISO 17065, iCompliance don’t guarantee certification on behalf of independent accredited certification bodies. iCompliance take all due diligence in pre-qualification of certification companies and technically analyze their competence through our due-diligence criteria before listing their services in iCompliance Marketplace. We continuously get customer feedback to analyze and regularly rate these certification bodies performance, value addition to clients and ethical practices.

Our customers when they select a certification solution on iCompliance Marketplace are ASSURED that...
• Certification Body they are selecting are genuine and accredited
• Have successful track record of value added audits
• Will follow International Accreditation Forum (IAF) guidelines in conducting audits
• No certification body is allowed to be listed in iCompliance where Accreditation body members have not joined the IAF Multilateral Recognition Agreement (MLA) recognizing the equivalence of other members' accreditations to their own.

Well-proven auditing methodologies and certification-related support services form the basis for standard or customized Audit Services to offer professional solutions to client’s business challenges. iCompliance international network of technical experts provides additional support in the form of industry and specialist knowledge to guide clients in making right certification decision.

Readmore
How it works

Certification cycle offered by accredited certification bodies listed on Certification Journey Management is designed on ISO 17021 & Internation Accreditation Forum(IAF) guidelines.

image

Stage 1

Documents and other key system elements are evaluated, actual and potential non-compliances reported and the opportunity to take improvement action before full implementation audit at ‘stage 2’

Stage 2

Compliance Review’: interviews, examination of records and observation of working practices. Non-conformances are reported and classified, subject to appropriate responses the audit team recommend certification. The report is submitted for technical review and certification decisions.

image
image

Periodic surveillance Audit

After issue of certifications, periodic surveillance visits to check the system and action plan implementation.

Recertification

Re-certification audit before the end of the certification cycle (typically three years).

image
How to get Certified?

iCompliance offers technology platform for total certification solution. So whatever you need to get your organization certified - and keep you certified - get it all on iCompliance marketplace

Advantages of an ISO 20000-1 Certification

How is your experience with this page?