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ISO 21001 is a standard developed by the world organization for Standardization which supplies management tools for organizations that provide educational products and services. It intends to assist education providers to meet student's requirements and wishes. ISO 21001 standard is based on ISO 9001 - Quality Management Systems, but it provides a selected framework for educational organizations that aim to reinforce the satisfaction of their learners by improving the tutorial processes and ensuring conformity to learners’ requirements. the quality is often applicable to all or any organizations that provide a curriculum for the event of data, skills, and attitudes by means of various lecturing methods.

Education is a fundamental and essential need for everyone in society; therefore, everyone should be concerned with the quality of education delivered by education providers in the institutions. However, even though the results cannot be guaranteed, educational institutions can play a key role in ensuring that learners receive the expected quality of education. The ISO 21001 standard will enable companies to provide educational services in a simpler and efficient manner and to supply a more personalized experience to all or any learners, particularly to those with education needs and distance learners. Moreover, by becoming ISO 21001 certified, firms demonstrate to stakeholders that they simply are committed to improving their educational system.

Course details
Benefits of ISO 21001 Educational Organizations Management
1- Improves education system
2- Enhance the reputation of the institution
3- Promote equal opportunities for all students no matter their religious background, ethnic or cultural origin, gender, ability/disability
4- Provide personalized training and effective response to all or any learners
5- Stimulate excellence and innovation
Technical information
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the management system for educational organizations
4.4 Management system for educational organizations (EOMS)
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Educational organization objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
8.1 Operational planning and control
8.2 Requirements for the educational products and services
8.3 Design and development of the educational products and services
8.4 Control of externally provided processes, products and services
8.5 Delivery of the educational products and services
8.6 Release of the educational products and services
8.7 Control of the educational nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
10.3 Opportunities for improvement
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