Welcome to IT Service Management System Consultancy Portal

About ITSMS & benefits of consultancy

Consultancy solutions to implement IT Service management system for resilient & smarter businesses


ISO 20000 is that the global standard for IT Service Management (ITSM), published by ISO (the world organization for Standardization), and ICE (the International Electoral Commission). To become a worldwide standard, ISO 20000 had to be prescribed by a majority of member countries, which suggests it's accepted by a majority of countries worldwide.

The standard describes a group of management processes designed to assist you deliver more effective IT services (both to those within your business and to your customers). ISO 20000 gives you the methodology and also the framework to assist you manage your ITSM while allowing you to prove your company follows best practices. With the wants of the standard, you'll achieve best practices, helping to enhance your delivery of IT services. And this standard is applicable to any company size and any industry.

The standard includes mainly two parts which allow service providers to classify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,

ISO 20000-1(Part-1) stipulates the requirements for developing and implementing a service management system.

Course details
1- Improved credibility.
2- Increased client satisfaction.
3- Increased comprehension of business objectives.
4- Improved brand reputation.
5- Development of latest capabilities.
Technical information
1 Scope
1.1 General
1.2 Application
2 Normative references
3 Terms and definitions
3.1 Terms specific to management system standards
3.2 Terms specific to service management
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the service management system
4.4 Service management system
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Service management objectives and planning to achieve them
6.3 Plan the service management system
7 Support of the service management system
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.6 Knowledge
8 Operation of the service management system
8.1 Operational planning and control
8.2 Service portfolio
8.3 Relationship and agreement
8.4 Supply and demand
8.5 Service design, build and transition
8.6 Resolution and fulfilment
8.7 Service assurance
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
9.4 Service reporting
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
How to get Consulting Support?

iCompliance offers technology platform for total consultancy solution. Drive greater value with less risks by selecting most competent consultants, gurus, vetrans and mentors to help you establish and implement global management best practices and ISO Management Systems at highly competitive rates.

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Industry Solutions

Achieving productivity and business excellence across range of sectors and industries with iCompliance ISO Management software solutions.

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