ISO 9001 was first came into existence in 1987 and it has been used by organizations across the world as they offer consistently good quality products and services to streamline processes to turn out to be more efficient. It is referred to as the mother standard among all ISO standards. It forms the basis of business process management system and lays the groundwork of process and system management in a firm. ISO 9001 is relevant to both service sector industries as well as manufacturing sector industries. It is adaptable by any size of a corporation large or small, multinational or local, public or private as it offers an equivalent scalable benefit for every organization. It's beyond just the contractual customer and it takes under consideration other interested parties who could also be end-users or consumers. The main target is usually on achieving conformity of products and services to meet customer needs and expectations.
This International Standard is predicated on the standard management principles described in ISO 9000. The descriptions include a press release of every principle, a rationale of why the principle is vital for the organization, some samples of benefits related to the principle and samples of typical actions to enhance the organization's performance when applying the principle.
It supports an organization’s aims and objectives, an ISO 9001 documents the processes, procedures, and responsibilities for achieving quality policies and objectives. supported eight quality management principles, the standard defines the way a corporation operates to satisfy the wants of its customers and stakeholders. The quality management principles are:
Engagement of people;
Evidence-based decision making;