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+1 302 2612614

iCompliance FAQ

  • Is iCompliance client server or web-based?
    iCompliance operates on public cloud like AWS and Azure. However enterprise cutomers can get private cloud or on prem deployment.
  • How's the licensing structure?
    iCompliance comes in 4 tiers of licensing. 1. Standard user License 2. Team users license 3. Lite user license 4. Social licenses 5. Enterprise licenses
  • What's the time period of license?
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Marketplace FAQ

  • How marketplace works along with iCompliance software
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  • What services are included in the Marketplace?
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  • Are services on marketplace cheaper than market price?
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How Can We Help You

Below are the list of frequently asked questions. If you have any other question feel free to contact us or write to us at marketing@icompliance.online

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q

Is iCompliance subscription based software?

a
iCompliance is designed on software-as-a-service model(SaaS).
q

How's the licensing structure?

a
iCompliance comes in 5 tiers of licensing. 1. Standard user License 2. Team users license 3. Lite user license 4. Social licenses 5. Enterprise licenses
q

Can customer select modules to design iCompliance solution?

a
Yes, iCompliance has multiple modules which can be chosen by client according to needs and budget. However customer can select all modules either monthly or yearly license
q

How to pay license fee if don't have any checkout account?

a
Payments are received in 3 ways. 1. Online processing from payment gateways like paypal, 2checkout, etc. 2. Bank Online Transfer 3. Cheques or Letter of Credits(LC)
q

What is refund policy for license ?

a
Refunds are possible only on annual licenses for number of months remaining in expiry of license and deduction of 35% of unrealised amount. Other terms and conditions apply.
q

What are privileges of lite users?

a
Lite users can view, download and share information based on the rights given to them by their admin. However they have full access to incident module if they have subscribed to i-Incident.
q

How iCompliance licenses can be activated?

a
New licenses can be activated after siging-up and then making payment through the payment cart. For enterprise customers, payments are received by bank transfer against invoices.
q

Do we have to pay extra for latest features ?

a
You're entitled during the license period for all the latest features and functionality of the selected software modules without paying additional amount.
q

How the concurrent sessions work in team license?

a
Concurrent sessions allow 3 users to login and use simultaneously. All the 3 users must be listed users and their roles and privileges should be defined by admin.
q

What are security features available?

a
Encrypted SSL, bank-grade firewalls, multilayered backups , penetration testing and deployment at military grade data centers by AWS.
q

What is data ownership policy?

a
Each company owns it's data and have full authority to download all files during tenure of license.
q

Is customization available for team or standard user licensed companies ?

a
Yes, iCompliance management will analyze the scope of customization and requesting party will allow to rollout those features, functionality or report to the benefits of other users and companies. If the number of users is above certain threshold, customization can be possible for specific amount of hours. Contact enterprise sales team for further information.
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