i-Incident Application

Manage incidents with iCompliance

Develop culture of continuous improvement with visibility on non-conformances & tracking each corrective action with i-Incident

Start iCompliance for free. No credit card needed.

An incident is a single event where one of your organization’s services isn’t performing as desired. Incident management is the process to respond to an unplanned event and restore the process to its operational state. An incident is resolved when the affected process resumes functioning in its intended state.

Incident management is one of the most critical processes an organization needs to get right. Service outages can be costly to the business and teams need an efficient way to respond to and resolve these issues quickly. I-Incident complies with requirement number 10.2 Non-Conformity & Corrective Action. I-Incident helps in identification of the problem and ensures that the root cause of each incident is resolved. I-Incident is based on ideal incident management, extensive reporting and analytical features. I-Incident allows the user to treat incidents in faster way and eliminate them.

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i-Incident Features

i-Incident is designed to centralize process for recording and tracking all non-conformities resulting from audits, customer complaints, product returns, recalls, process discripences, etc.

  • i-Incident covers entire cycle of non-conformance reporting including corrections, root cause analysis and corrective actions
  • Simple approach to register non conformance, discripency, violations or any other incidents having negative impact on management system from anywhere at anytime with any browser enabled device
  • Ability to upload evidences as photos or documents for management better understand and analyse incidents
  • Simple workflow to determine and assign corrections(correcting actions) with target dates to respective managers to immediately fix the discripences
  • Ability to engage multiple stakeholders in incident investigations and root cause analysis. Based on RCA determining corrective actions and assigning respective managers
  • Establishing programs including actions, responsibilities, timelines and progress status for corrective actions
  • Easy and practical approach to close-out incidents by engagement of management
  • Digital workflow covering creator, reviewer and approver of RCA and corrective actions
iCompliance Key Benefits

Simple and complete software solution for managing quality management

Affordable Simple Pricing

Perfect pricing plans to support your business and make your systems sustainable and productive

Annual
Monthly

Lite

Basic single license with limited privileges

$4.75 per user/month

Social

Single free license for 3 months to support social distancing and remote working for COVID 19 impacted companies

iCompliance - Your Partner in Success

iCompliance believes in partenering with customers and the end users through multifacet customer care experience

24 Hours x 365 Days

iCompliance technical support representatives are available to resolve all technical issues through online, offline and on call helpdesk. Technical team is competent and well trained provide immediate technical advise. The quality assurance of support ensure that same issues are not repeated & resolved once forever.

Dedicated Functional Experts

iCompliance functional support are specialized consultants with multi-standards and multi-sectors experience. They analyze and provide advice on functional issues so that organizations can use all features and modules leading to successful digital transformation. Customers can schedule sessions using iScheduler and functional advise will be provided for improving the systems.

Sales Account Management

iCompliance solution sales team listens to the needs and expectations of our customers and offer them standard and customised software solutions to ensure they get best return on the technology investment. Sales experts have hands-on experience of digital transformation of management systems along with trainings, consultancy and certification solutions offered by our partners in marketplace.

Onboarding Trainings & User Certification

iCompliance distinguish itself by providing trainings to users based on their role and training needs. We provide onsite and online trainings including onboarding trainings and e-Learning. Users can enroll in iCompliance learning journey management and participate in upcoming trainings leading to certification as expert users and admins.

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